What is a chatbot?
Before the emergence of artificial intelligence, a chatbot was a computer program designed to carry out automated conversations with human users.
In its basic form, a chatbot used pre-defined rules and responses to interpret user input and generate automated responses. The user would input text into the chat interface, and the chatbot would match it to pre-existing keywords or phrases, then provide a response based on its programming.
These early chatbots were used in various applications, including customer service and help desk support, where they could provide basic information and assistance to users without the need for human intervention. However, they were limited in their functionality and were not able to understand more complex or nuanced user requests.
Overall, before the advent of AI, chatbots were much simpler in their design and relied on a fixed set of rules and responses to engage in automated conversations with users.
What is a smart bot and what can it do better than a chatbot?
A smartbot with AI capabilities is a computer program designed to interact with users through natural language processing (NLP) and machine learning algorithms. These chatbots can understand and interpret user input in a more human-like way, providing a more engaging and personalized user experience.
Compared to traditional chatbots, smartbots offer several advantages:
Improved accuracy: With AI, chatbots can accurately interpret user intent and provide more relevant and accurate responses, even when users use synonyms or complex sentences.
Increased efficiency: AI-powered chatbots can handle a wider range of tasks and automate more processes, freeing up human staff to focus on more complex tasks.
Personalized experiences: AI-powered chatbots can analyze user data and provide personalized responses and recommendations based on the user’s past interactions with the bot.
Continuous learning: AI-powered chatbots can learn from every user interaction, improving their responses and becoming more accurate over time.
24/7 availability: Chatbots with AI capabilities can operate around the clock, providing instant assistance and support to users, even outside of business hours.
Overall, smartbots offer a more seamless and natural user experience, increasing user engagement and satisfaction, and providing businesses with an efficient and cost-effective way to provide customer support and services.
Why would I need a smartbot?
How long does it take to build a smartbot and how much does it cost?
Give me an example of popular uses for a smartbot for a small business.
Does the smartbot integrate with a CRM?
What CRM do you suggest?
How much does it cost to implement a CRM and a smartbot?